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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

87%
84%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Everything went very well from the time I walked in the door until I walked out...very satisfied with my decision to have my procedure at this facility."

"My experience was WONDERFUL. Everyone was as nice as can be. I did not feel nervous about the procedure. If I had to go back tomorrow, I would have no problem doing it. My Doctor was also a very cheerful and nice, a great bedside manner."

"Had excellent care, all the nurses who took care of me were very professional and made me feel very comfortable. Dr. Arndt was wonderful. The facility was great. Left the facility with a very positive feeling Highly recommend to others."



"Facility is run very smoothly, staff was extremely helpful & friendly made my experience which I was nervous very calming."

"I always prefer to have the procedure in your facility rather than a hospital."

"I had a very nice and friendly experience for my first time visit. I felt that everyone there was concerned about ME.! Which put my mind at ease. Many thanks. "

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.